Customer Service Excellence [Robert Sullivan]

m=sullivan&target=/default.asp?goto=/vwdguest/match5.asp"> flash_tools/VWDFD_standardv2.gif" border="0"> The Government has launched New Charter Mark which is causing quite a stir in the UK public Sector. The previous Charter Mark scheme was succesful but at time people needed help to interpret it and who better than a Senior Charter Mar...

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